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Shipping & Delivery
Where orders ship from, how long they take, what they cost and when import charges may apply.
Last updated 17 September 2026
In short: we deliver to UK addresses. Orders are sent by our fulfilment partners from outside the UK and usually arrive in 7 to 15 working days. UK delivery costs £4.95 and is free on orders over £75. Depending on the order, import VAT, customs duty or a carrier handling fee may apply.
Where we deliver
We currently deliver to addresses in England, Scotland, Wales and Northern Ireland. We are not able to deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK at the moment, so please do not order to those addresses. If an order is placed to an address we cannot reach, we will cancel it and refund you in full.
Where your order ships from
LMWILL does not run a warehouse in the UK. Your order is prepared and dispatched by our fulfilment partners outside the UK and handed to an international carrier, then delivered by a local UK carrier. We tell you this before you order because it affects delivery times and, on some orders, import charges.
If you order several items they may be sent in separate parcels from different locations. You pay delivery once per order, however many parcels arrive.
Delivery times
| Stage | Usual time |
|---|---|
| Order preparation | 1 to 3 working days after your order is confirmed |
| Transit to your address | 6 to 12 working days after dispatch |
| Total, order to door | 7 to 15 working days |
Working days are Monday to Friday, excluding UK bank holidays. These are estimates based on recent deliveries, not guarantees. Busy periods, customs checks and carrier delays can add time. If we have not delivered within 30 days of your order, unless we agreed a different date with you, you are entitled to treat the contract as ended and receive a full refund.
Delivery costs
| Order value (after any discount) | UK delivery |
|---|---|
| Up to £75 | £4.95 |
| Over £75 | Free |
The delivery charge is shown in your bag and at checkout before you pay. There is no separate express service.
Import VAT, duty and carrier fees
Because goods come from outside the UK, they pass through UK customs. How any charges are handled depends on the value of the consignment:
- Consignments of £135 or less: under UK rules, VAT on these goods is charged at the point of sale rather than on import, and customs duty is not normally due. The price you pay at checkout is intended to be the full price, and you should not be asked to pay anything further on delivery.
- Consignments over £135: import VAT, and customs duty where it applies, may be collected by the carrier before your parcel is released, usually with a carrier handling fee. These charges are set by HMRC and the carrier, not by us, and are payable by the recipient.
If you are asked to pay a charge you did not expect on an order of £135 or less, please email support@lmwill.shop before paying it and we will look into it with the carrier. You can read HMRC’s guidance on tax and duty on goods sent from abroad.
Tracking
We email a tracking link when your order is dispatched. International tracking can take 2 to 4 working days to show the first movement, and may update in stages as the parcel moves between carriers.
Late, lost or damaged parcels
If your tracking has not moved for 10 working days, or your order has not arrived within 20 working days of dispatch, email support@lmwill.shop with your order number. We will trace it with the carrier and, if it is lost, send a replacement or give you a full refund, including the delivery charge.
The goods remain our responsibility until they are delivered to you or to someone you have named to receive them. If a parcel arrives damaged, please keep the packaging and email us photos within 7 days so we can put it right quickly. This does not limit your statutory rights.
Changing or cancelling before dispatch
Email us as soon as possible. If the order has not yet been dispatched we can change the address or cancel it and refund you in full. Once dispatched, you can still cancel under our returns and refunds policy.
Questions
Email support@lmwill.shop. We reply within 1 working day, Monday to Friday.